AUSTIN, TX – OCTOBER 11, 2016 – eMDs, a leading provider of ambulatory electronic medical record (EMR), practice management (PM) software, revenue cycle management (RCM) solutions, and credentialing services, is proud to announce that is has once again been recognized as one of the leading EHR vendors for usability and customer service in the recently published Medscape® EHR Report for 2016. Validating this industry survey are continued increases in customer feedback in eMDs’ own ongoing survey results.
The Medscape survey showed eMDs to be one of the top rated EHR systems overall. While there has been a great deal of recent press about how EHRs can be difficult to use, eMDs’ top 5 rankings for Ease of Use, Satisfaction, and Usefulness as a Clinical Tool show how the company continues to succeed and differentiate itself in the areas that matter most to its customers including being able to quickly document encounters without impacting the physician-patient relationship.
eMDs also conducts quarterly customer satisfaction surveys and has seen significant rises in customer ratings in the most recent quarterly results. Ease of Use is a top rated area, supporting the Medscape results. Customers gave eMDs 18% higher positive ratings for Quality of Technology showing that recent software releases and practice services such as revenue cycle management are meeting needs and are easy to implement. Quality of Support rose significantly as customers see the benefits of recent investments made in support systems and learning tools. Overall Satisfaction was also up by over ten percentage points.
“Continued awards and high survey ratings is great news for our customers. It validates the investments that we’ve made to grow our partnership with them,” stated Derek Pickell, CEO for eMDs. “The most rewarding statistic for us is the marked increase in the number of customers who have said they would recommend eMDs to their colleagues. Our number one goal in 2016 is to improve client satisfaction and the current industry results, backed by our own survey data, validate that we are achieving this goal. ”
eMDs vision is to be the leading provider of healthy solutions for healthy patients and healthy practices. Customers rely upon eMDs for optimal support and well-designed solutions that make it easy for them to focus on their patients. The latest survey results show that eMDs is delivering on that vision and will continue to listen to customers and strive for excellence.
eMDs is a leading provider of healthy solutions for healthy patients and healthy providers. We offer integrated electronic health records, practice management software, revenue cycle management solutions, and credentialing services for physician practices and enterprises. Founded by physicians, the company is an industry leader for usable, connected software that enables physician productivity and a superior clinical experience. eMDs software has received top rankings in physician and industry surveys including those conducted by the American Academy of Family Physicians’ Family Practice Management, AmericanEHR™ Partners, MedScape®, and Black Book®. For more information, please visit http://www.emds.com.
Phone: (631) 439-7337