Customers Cite Ease of Use and Quality of Technology as Key Drivers of Satisfaction
AUSTIN, TX – APRIL 13, 2017 – eMDs, a leading provider of ambulatory electronic medical record (EMR), practice management (PM) software, revenue cycle management (RCM) solutions, and credentialing services, is proud to announce a continued, upward trend in customer satisfaction according to its most recent survey data.
eMDs conducts quarterly surveys to gauge customer satisfaction levels. Despite an industry-wide trend toward lower customer satisfaction ratings, eMDs has been able to show steady improvements over the past five quarters. This is a direct result of the company’s ongoing commitment to improving patient satisfaction in healthcare and focusing on the core areas that customers value most – ease of use, quality of technology, and customer support.
In fact, eMDs has shown improvement in Overall Satisfaction in each of the last five surveys, demonstrating that recent software releases and new service offerings such as revenue cycle management and medical credentialing services are meeting their needs. Quality of Support, a key measure for customer satisfaction, also rose significantly, as customers began to realize the benefits of newly deployed customer support systems and web-based learning tools.
“The most important statistic in measuring our success as a company is not what industry studies with small, vendor-driven sample sizes conclude, but rather, what our customers are telling us directly,” stated Derek Pickell, CEO for eMDs. “Right now, our clients are telling us they are happy. Our overall satisfaction score has increased by 82% since Q2 of 2015. We’ve also seen a marked increase in the number of customers who have said they would recommend eMDs to their colleagues. That’s all the validation we need.”
eMDs vision is to be the leading provider of healthy solutions for healthy patients and healthy practices. Customers see eMDs as a close partner with their practice, delivering optimal support and well-designed solutions that make it easy for them to focus on their patients. The latest survey results show that eMDs is delivering on that vision and will continue to listen to customers and strive for excellence.
eMDs is a leading provider of healthy solutions for healthy patients and healthy providers. We offer integrated electronic health records, practice management software, revenue cycle management solutions, and credentialing services for physician practices and enterprises. Founded by physicians, the company is an industry leader for usable, connected software that enables physician productivity and a superior clinical experience. eMDs software has received top rankings in physician and industry surveys including those conducted by the American Academy of Family Physicians’ Family Practice Management, AmericanEHR™ Partners, MedScape®, and Black Book®. For more information, please visit http://www.emds.com.
Phone: (631) 439-7337