The original revenue cycle management systems were designed to improve the speed and accuracy of claims filing for healthcare organizations and their implementation has, for the most part, succeeded in helping to reach those goals. Yet many providers are still utilizing technology that goes back decades and doesn’t have the functionality for an increasingly complex billing landscape.
It raises the question – are first-generation RCMs ripe for a “rip and replace” treatment? Or can they continue to be used if they show no sign of obsolescence?
Patrick Hall, executive vice president for Austin, Texas-based eMDs, said it comes down to a simple conclusion: “When your current system doesn’t work for you anymore, it is time to upgrade.”